MY ACCOUNT

Help signing in

Having trouble signing in? Don't worry - we'll help you get back into your account. Most sign-in problems can be resolved in just a few minutes.

Check these first

  • Make sure you're using the email address you registered with.

  • Check your password is entered correctly (it's case-sensitive).

  • Ensure you have a stable internet connection.


Forgot your password?

Select Forgot password? on the sign-in page, enter your email address, and we'll send you a link to reset it.

If you don't receive the email, check your Junk or Spam folder and make sure you've entered the correct email address.



Check these first

  • Make sure you're using the email address
    you registered with.

  • Check your password is entered correctly
    (it's case-sensitive).

  • Ensure you have a stable internet connection.


Forgot your password?

Select Forgot password? on the sign-in page,
enter your email address, and we'll send you a
link to reset it.

If you don't receive the email, check your Junk
or Spam folder and make sure you've entered
the correct email address.



Check these first

  • Make sure you're using the email address you registered with.

  • Check your password is entered correctly (it's case-sensitive).

  • Ensure you have a stable internet connection.


Forgot your password?

Select Forgot password? on the sign-in page, enter your email address, and we'll send you a link to
reset it.

If you don't receive the email, check your Junk or Spam folder and make sure you've entered the correct
email address.



Still can't sign in?

Try refreshing the page, using a different browser, or opening ApariSolo in a private/incognito window.


If you're still having problems, contact our support team here with:


  • The email address linked to your account

  • A brief description of the issue

  • A screenshot of any error message (if possible)


We'll help you get back into your account as quickly as possible.

Still can't sign in?

Try refreshing the page, using a different browser, or opening ApariSolo in a private/incognito window.


If you're still having problems, contact our support team here with:


  • The email address linked to your account

  • A brief description of the issue

  • A screenshot of any error message (if possible)


We'll help you get back into your account as quickly as possible.

aparisolo

Software guidance only — not personalised tax advice.

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