Privacy Policy

1. Who we are

1.1

This Privacy Policy explains how Apari Software Ltd ("we", "us" or "our") collects, uses, stores and protects your personal information when you use ApariSolo.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Email: support@apari-digital.com

Additional contact details are available on our website.

2. About this Privacy Policy

2.1

This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the choices and rights you have regarding your information.

It applies whenever you use the ApariSolo website, mobile application (where available), or any related services.

By using ApariSolo, you acknowledge that your personal information will be processed as described in this Privacy Policy.

2.2

This Privacy Policy applies only to information collected by Apari Software Ltd.

Where you provide information directly to third parties, including payment providers or websites that we link to, their own privacy policies will apply.

3. Changes to this Privacy Policy

3.1

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal information.

Where appropriate, we will notify you of significant changes by email, through ApariSolo or by publishing the updated version on our website.

4. Information we collect

4.1 Information you provide to us

We may collect personal information that you provide directly, including:

  • your name;

  • email address;

  • telephone number;

  • postal address;

  • National Insurance number;

  • tax reference numbers;

  • bank account details;

  • employment or contract information;

  • financial information required to use the Service;

  • information contained within transactions, bank statements or other documents that you upload;

  • information you provide when contacting our support team;

  • reviews, feedback and survey responses;

  • communications you send to us; and

  • marketing preferences.

4.2 Information collected automatically

When you use ApariSolo, we may automatically collect information including:

  • your IP address;

  • browser type and version;

  • operating system;

  • device type and identifiers;

  • login information;

  • pages visited;

  • searches performed;

  • features used;

  • dates and times of activity;

  • referring websites;

  • cookies and similar technologies; and

  • diagnostic and performance information that helps us improve the Service.

4.3 Information received from third parties

Where applicable, we may receive information from:

  • payment providers to verify payments;

  • app stores where you download our mobile application;

  • identity verification providers;

  • HM Revenue & Customs (HMRC), where you authorise us to retrieve information on your behalf, including income sources and tax information that may help populate your tax return; and

  • third-party sign-in providers where you choose to use services such as Google or Apple Sign-In.

5. Why we use your information

We process your personal information only where we have a lawful basis to do so.

5.1 Contract

We process information where necessary to:

  • create and manage your account;

  • provide ApariSolo;

  • process payments;

  • prepare tax information;

  • respond to your enquiries; and

  • provide customer support.

5.2 Legitimate interests

We may process information where it is in our legitimate interests to:

  • improve ApariSolo;

  • monitor usage;

  • develop new features;

  • protect our systems;

  • detect fraud and abuse;

  • maintain security;

  • respond to customer feedback;

  • carry out customer satisfaction surveys; and

  • send existing customers information about similar Apari products and services where permitted by law.

5.3 Consent

Where required by law, we rely on your consent, for example to:

  • send marketing communications;

  • use optional cookies; or

  • access HMRC information where authorisation is required.

You may withdraw your consent at any time.

5.4 Legal obligations

We may process your information where necessary to comply with legal or regulatory obligations.

6. How long we keep your information

6.1

Unless a longer retention period is required by law, we generally retain your personal information for six years after your relationship with us ends.

6.2

Marketing preferences are retained until you unsubscribe or withdraw your consent.

6.3

Website usage information is generally retained for up to 14 months.

6.4

Where legal or regulatory obligations require us to keep information for longer, we will do so.

7. Who we share your information with

We may share your personal information with trusted third parties where necessary to provide ApariSolo.

These may include:

  • cloud hosting providers;

  • payment providers;

  • customer support providers;

  • email and communications providers;

  • analytics providers;

  • security providers;

  • customer survey providers;

  • software suppliers that support the Service; and

  • companies within the Apari group.

Where applicable, we may also share information:

  • with HMRC where authorised by you or required by law;

  • with regulators, law enforcement agencies or courts;

  • with insurers or professional advisers;

  • where required during a business sale, merger or reorganisation; or

  • where otherwise required by law.

We never sell your personal information.

8. International transfers

Some of our service providers are located outside the United Kingdom.

Where personal information is transferred internationally, we ensure appropriate safeguards are in place, including:

  • UK International Data Transfer Agreements;

  • UK Addendums to Standard Contractual Clauses; or

  • other legally approved transfer mechanisms.

9. Your rights

Depending on your circumstances, you have the right to:

  • access your personal information;

  • correct inaccurate information;

  • request deletion of your information;

  • restrict certain processing;

  • object to certain processing;

  • receive your information in a portable format;

  • withdraw consent where processing relies on consent; and

  • complain about how we process your information.

To exercise any of these rights, please contact:

support@apari-digital.com

10. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO).

Further information is available at:

https://ico.org.uk

11. Cookies

ApariSolo uses cookies and similar technologies to:

  • operate the website;

  • remember your preferences;

  • improve performance;

  • understand how our services are used; and

  • support security and fraud prevention.

Where required by law, we will ask for your consent before placing non-essential cookies.

For more information, please see our Cookie Policy.

12. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact:

Apari Software Ltd

Email: support@apari-digital.com

Further contact information is available on our website.

aparisolo

HMRC Making Tax Digital recognised logo